Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, request services, or communicate with us. This may include your name, email address, phone number, location, and payment information.

• Account Information: When you create an account, we collect your name, email address, and password.
• Provider Profiles: If you join as a Provider, we collect business details, descriptions, and contact information to display publicly.
• User Content: We collect reviews, ratings, and other content you post on the Platform.
• Location Data: We collect approximate location data (city, state, country) based on your IP address to show relevant local providers.
• Usage Data: We collect information about how you interact with our Platform, including pages visited and time spent.

2. How We Use Information

We use the collected information for the following purposes:

• To provide and maintain the Platform functionality.
• To display relevant local providers based on your location.
• To facilitate reviews and ratings of Providers.
• To improve our services through analytics and user feedback.
• To communicate with you regarding your account or Platform updates.

3. Location Data Disclosure

We use IP-based resolution to determine your approximate location (e.g., city level). This allows us to show you Providers in your area without requiring precise GPS tracking. This location data may be cached on your device to improve performance. We do not track your precise real-time movements.

4. Cookies & Analytics

We use cookies and similar technologies to enhance your experience.

• Google Analytics: We use Google Analytics to understand how users interact with our Platform. This service collects anonymous usage data.
• Google Tag Manager: We use Google Tag Manager to manage tags and scripts on our website.

You can control cookie preferences through your browser settings.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information in limited circumstances:

• Publicly: Provider profiles and User reviews are public and visible to all visitors.
• Service Providers: We may share data with third-party vendors who assist in operating our Platform (e.g., hosting, analytics).
• Legal Requirements: We may disclose information if required by law or to protect our rights or the safety of others.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

7. User Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your information. You can manage your account information directly through your profile settings or contact us for assistance.

8. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at: privacy@nearfixit.com.